The Customer must provide their credit/debit card details to the Company at the time of booking the Hire Period and the Customer authorises the Company to deduct any monies owed to it, in accordance with these terms and conditions or the Booking Confirmation Form, from the Customer's credit card. 2. Any changes or amendments to a Hire Period requested by the Customer after a Hire Period has been confirmed will be at the discretion of the Company. 3. Any cancellation of a Hire Period requested by the Customer after a Hire Period has been confirmed will incur a Cancellation Fee. PAYMENT 4. At the time the Customer makes a Booking for a Hire Period, a non-refundable Booking Cost Deposit is payable by the Customer. 5. Payment of the Booking Cost Deposit represents acceptance of these terms and conditions by the Customer. 6. Approximately seven (7) days prior to the commencement of the Hire Period, the Company will collect the total Booking Cost from the Customer, less the amount of the Booking Cost Deposit. 7. The Customer authorises the Company to deduct the Booking Cost Deposit and the total Booking Cost, when the amounts become due and payable in accordance with these terms and conditions, from the Customer's credit card provided to the Company at the time of the booking of the Hire Period. 8. A Booking Confirmation Form of a Hire Period will be provided to the Customer within twenty four (24) hours of the Booking Cost Deposit being processed and approved by the Customer's nominated credit card provided. 9. The Customer must confirm with the Company, prior to the commencement of the Hire Period, that all Hire Period details, as recorded in the Booking Confirmation Form are correct. 10. In the event that a Hire Period completes earlier than the time as anticipated by the Customer, no refund is payable by the Company. UNFORESEEN CIRCUMSTANCES 11. The Customer acknowledges that from time to time and for reasons beyond the control of the Company, the exact Vehicle booked for the Hire Period by the Customer may be unavailable due to unforeseen circumstances or any other reason. 12. In such an event the Company will: a) make every effort to inform the Customer of such a change prior to the commencement of the Hire Period, and b) the Company will use their best endeavors to make arrangements for an equivalent or alternative Vehicle to be made available for the Hire Period 13. In the event that an equivalent or alternative Vehicle cannot be made available for the Hire Period, the Customer may be entitled to a refund of the Booking Cost. CHANGES TO HIRE PERIOD 14. In the event that the Customer requests any changes or amendments to an existing Booking for a Hire Period, including, but not limited to, changes to the date or time of the Hire Period, the Vehicle used for the Hire Period, the pick-up point and/or destination point or the duration of the Hire Period, the Customer may be required to pay a booking amendment fee at the discretion of the Company. CANCELLATIONS 15. All Booking Cost Deposits and ALL monies paid to the Company by the Customer, are STRICTLY NON REFUNDABLE and a FULL CANCELLATION FEE will apply to all Bookings Cancelled by the Customer. ALL MONIES PAID to the Company prior to CANCELLATION will be absorbed by the Company and are STRICTLY NON REFUNDABLE. 16. The Company is not liable in the event of mechanical breakdown while on a Booking and will only be responsible for making up lost time at a mutually agreed date. FINES 17. Excessive Alcohol Consumption and drug use is prohibited by law. Any fines will be paid for by the customer. The driver has the right to terminate the booking without refund (if there is blatant indiscretion on the part of the client(s)). PICK -UP/ DROP OFF 18. The Company will contact the Customer six (6) to twenty four (24) hours prior to the commencement of the Hire Period to confirm the details of the pick-up location and time. 19. When confirming the pick-up location and time, the Customer should ensure they allow sufficient time to meet any personal time requirements they may have during the Hire Period, taking into account potential traffic volumes during the Hire Period. 20. The Chauffeur will use their best endeavors to adhere to the Customer's specified pick up location and time. BREAKDOWNS AND ACCIDENTS 21. The Company is not liable in the event of mechanical breakdown while on a Booking and will only be responsible for making up lost time at a mutually agreed date. In the event of a breakdown or accident during the Hire Period the Company and Chauffeur will assist the Customer as reasonably required and use their best endeavors to enable the Customer reach their pick up point and/or destination point in a timely manner. The Company and Chauffeur may arrange and supply an equivalent or alternative Vehicle, or make alternate arrangements for the Hire Period. 22. In the event that an equivalent or alternative Vehicle, or alternate arrangements for the Hire Period cannot be made for the Hire Period, the Customer is entitled to a refund of the Booking Cost. OVERTIME 23. Subject to any other Bookings of the Vehicle for a Hire Period, a Customer may elect to extend the duration of their Booking during the Hire Period. 24. The extension of the Booking of the Vehicle during the Hire Period must be agreed between the Chauffeur and the Customer during the Hire Period and the Customer must sign an amended Booking Confirmation Form as confirmation of the extension of the Hire Period. 25. All overtime rates will be charged in 15-minute increments at the overtime rate listed on the Booking Confirmation Form. The overtime rate will be payable in cash to the Chauffeur at the conclusion of the extension of the Hire Period, or can be charged to the credit card of the Customer provided to the Company at the time of booking. CONTACTING THE COMPANY 26. The Customer may contact the Company at any time during the Hire Period to avail themselves of any questions or concerns regarding a booking of the Hire Period. UNDER 18 EVENT BOOKINGS: DEBUTANTE BALLS, SCHOOL FORMALS AND CHILDREN'S PARTIES 27. In the event that a Vehicle is hired for a debutante ball, school formal, children's party, or any other booking of a similar purpose, no alcoholic beverages whatsoever may be consumed by the Customer and/or any member of their party, regardless of whether the Customer and/or any member of their party is over the age of eighteen. STOCK REQUESTS 28. The Customer may request the Company to include Additional Stock, with exception of Alcohol, in the Vehicle for the Hire Period. All requests must be made at least seven (7) days prior to the Hire Period. The Customer is liable for any and all costs of purchasing any Additional Stock. 29. The Customer authorises the Company to deduct the amount equivalent to the cost of Additional Stock, including a surcharge of 15% of the total cost of the Additional Stock from the credit card provided by the Customer at the time of Booking for the Hire Period. 30. The Company makes no guarantee to provide any or all of the Additional Stock requested by the Customer for the Hire Period. NO FOOD 31. The Customer and/or any other members of their party in the Vehicle during the Hire Period are strictly prohibited from consuming any food in the Vehicle, unless the Chauffeur gives the Customer permission at the time of the Hire Period. NO VAPING/SMOKING 32. The Customer and/or any other members of their party are strictly prohibited from smoking including vaping within the Vehicle during the Hire Period. 33. In the event that any Customer and/or member of their party smokes or uses a vape or e-cigarette within the Vehicle during the Hire Period, the cost of cleaning the interior of the Vehicle will be payable by the Customer and the Hire Period will be terminated immediately and no refunds will be payable to the Customer by the Company. 34. The Customer authorises the Company to deduct any such cleaning costs from the credit card provided by the Customer at the time of booking the Hire Period. CLEANING AND DAMAGE 35. In the event that the Customer and/or any member of their party vomits within the Vehicle then a sanitation fee of $350 will be payable. 36. In the event that any damage to the interior or exterior of the Vehicle and/or any property within the Vehicle, including but not limited to drinking glasses, seats, in car entertainment or lights, is caused by the Customer and/or any member of their party, the cost of repairing the damage will be payable by the Customer. 37. In the event that the Vehicle and/or property within the Vehicle requires any additional cleaning at completion of the Hire Period, as a result of any action by the Customer and/or any member of their party, the cost of cleaning the Vehicle will be payable by the Customer. 38. In the event that the Vehicle requires any additional cleaning or incurs any damage resulting from any act/s of the Customer and/or any member of their party, as specified in these terms and conditions, which results in the Vehicle being unavailable for a subsequent, pre-existing Hire Period, the Customer is liable to compensate the Company for any Booking Cost refund which may be payable. 39. The Customer authorises the Company to deduct any such sanitation fee, cleaning costs and/or damage repair costs resulting from any act/s, as specified in these terms and conditions, and deemed by the Company to be payable, from the credit card provided by the Customer at the time of Booking the Hire Period. PARTIES 40. The Customer and all other members of their party in the Vehicle during the Hire Period are required to comply with any and all reasonable directions of the Chauffeur at all times. 41. The Customer and all other members of their party in the Vehicle during the Hire Period are required to comply with the laws of Victoria. 42. In the event that the Customer and/or any other members of their party engage in any illegal activity, anti-social behavior, abuse of other road users, the Chauffeur or members of the general public, the Chauffeur may immediately terminate the Hire Period. The Chauffeur reserves the right to refuse entry to any passenger who is deemed too intoxicated. No refunds will be payable by the Company to the Customer in these circumstances. 43. Each Vehicle has a maximum seating capacity. The Customer acknowledges that under no circumstances is the number of people in the Customer's party for the Hire Period permitted to exceed the maximum seating capacity of the Vehicle booked for the Hire Period. 44. Any child seats or other special seating arrangements required in the Vehicle for the Hire Period are the responsibility of the Customer and must be provided and secured by the Customer at their own risk. INDEMNITY AND ACKNOWLEDGEMENT 45. The Customer indemnifies the Company and its officers, employees, affiliates and representative agents against all claims, damages, losses, costs and expenses incurred by the Customer and/or any other member of their party as a result of: a) any act or failure to act by the owners of the Vehicle or their employees, agents, representatives, agents or subcontractors, pursuant to these Terms and Conditions. b) Any action or failure to act by the Customer and/or any member of their party pursuant to these Terms and Conditions. 46. The Customer agrees not to take any action against the Company for the result of any action or failure to act by the owners of the Vehicles or their employees, agents, representatives, agents or subcontractors. LOST OR FORGOTTEN ITEMS 47. The Customer and/or any other members of their party in the Vehicle during the Hire Period are personally liable for any personal property or personal belonging(s) brought with them for the Hire Period and should carefully check that all their personal property and personal belongings are in their possession when vacating the vehicle. 48. The Company is in no way whatsoever liable for any personal property or personal belonging(s) of the Customer and/or any other members of their party in the Vehicle during the Hire Period. 49. In the event that a customer and/or any other members of their party misplace or leave any personal property or personal belonging(s) in the Vehicle during the Hire Period, the Company will use their best endeavors to locate the personal property or personal belonging(s). The Company makes no guarantee that the personal property or personal belonging(s) will be located. 50. In the event that the Company locates any personal property or personal belonging(s) in the Vehicle after the completion of a Hire Period, the items are retained at the premises of the Company for a period of three (3) months from the date of the Hire Period. The Customer and/or any other members of their party may request to have any personal property or personal belonging(s) located by the Company returned to them within this period at their own expense. PERSONAL INFORMATION AND PRIVACY 51. In accordance with its obligations under the Privacy Act 1988 (Cth), the Company will only collect personal information from the Customer that is reasonably necessary for, or directly related to, the Customer's booking of a Hire Period. 52. The Company undertakes that any personal information collected from the Customer for the booking of a Hire Period will be reasonably protected and will not be disclosed for another purpose without the consent of the Customer, unless otherwise required by law. INTERPRETATION 53. Reference to an amount of money is a reference to the amount in the lawful currency of the Commonwealth of Australia. 54. References to legislation or provisions of legislation include changes or re-enactments of the legislation and statutory instruments and regulations issued under the legislation. 55 Words denoting the singular include the plural and vice versa, words denoting individuals or persons include bodies corporate and vice versa, and words denoting one gender include all genders; 56. Grammatical forms of defined words or phrases have corresponding meanings. 57. If the day on or by which anything is to be done is a Saturday, a Sunday or a public holiday in the place in which it is to be done, then it must be done on the next business day. 58. Obligations under these terms and conditions affecting more than one party bind them jointly and each of them severally.





Customer name: _______________________ Date: _______________ Signature: __________________